Privacy policy

Privacy Policy

Winckley Locksmiths

Last updated: January 2026

1. Introduction

Winckley Locksmiths ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our locksmith services or visit our website.

We are registered in England and operate from 33-34 Winckley Square, Preston PR1 3JJ. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, address, telephone number, and email address.

Service Information: Details about the locksmith services you require, property access information, and service location.

Payment Information: Payment card details and billing address (processed securely through our payment provider).

Communication Records: Records of correspondence and communications with us.

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and deliver our locksmith services to you.

To process payments and manage your account.

To communicate with you about appointments, services, and enquiries.

To comply with legal obligations and maintain accurate business records.

To improve our services and customer experience.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing necessary to perform our contract with you for locksmith services.

Legal Obligation: Processing necessary to comply with our legal obligations.

Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services.

5. Data Sharing

We do not sell your personal information. We may share your data with:

Payment processors to facilitate transactions.

Professional advisers such as accountants or legal advisors.

Law enforcement or regulatory bodies when required by law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain customer records for six years after the completion of services.

7. Your Rights

Under UK data protection law, you have the following rights:

Access: Request a copy of your personal data.

Rectification: Request correction of inaccurate data.

Erasure: Request deletion of your data in certain circumstances.

Restriction: Request restriction of processing in certain circumstances.

Portability: Request transfer of your data to another service provider.

Objection: Object to processing based on legitimate interests.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

9. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function properly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Winckley Locksmiths 33-34 Winckley Square Preston PR1 3JJ Email: mike@winckleylocksmiths.co.uk Phone: 07786 917834

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at www.ico.org.uk.